Gosh how long has it been since I last visited, I guess work does that to you.
I am quite happy where I am now as it doesn't involve just collecting money from people but also being able to help them. For example setting up payment plans, referring them to hardship and even giving them extension. I listen so so many problems a day, how many things are happening and we don't even realise as long as things are going ok with us.
A couple of days back i spoke a lady who just lost her mother, when she answered i could hear in her voice that she was crying, I asked her if she was and she told me her Mum passed away right in front of her eyes a couple of weeks back and she is missing her. The way she was crying, my heart sank and i had tear in my eyes but that wasn't the worst part, she also threatened to kill herself, I was so scared for her safety that I called my team leader. My team leader sat next to me and heard the call and she called the crisis management, I spoke to the lady for at least 40 minutes trying to listen to her, calm her down- like i said in my previous blog, sometimes people just want to be heard even if it is just a stranger that they are talking to. I wanted to call her back and check if she was ok but I am not authorised to do so, I hope she is alright where ever she is and things get better for her.
So, I realised that it is not as bad a job as I thought it would be, I guess I always enjoyed listening to peoples problems and helping them out, it is not always possible but atleast I am trying.
I am quite happy where I am now as it doesn't involve just collecting money from people but also being able to help them. For example setting up payment plans, referring them to hardship and even giving them extension. I listen so so many problems a day, how many things are happening and we don't even realise as long as things are going ok with us.
A couple of days back i spoke a lady who just lost her mother, when she answered i could hear in her voice that she was crying, I asked her if she was and she told me her Mum passed away right in front of her eyes a couple of weeks back and she is missing her. The way she was crying, my heart sank and i had tear in my eyes but that wasn't the worst part, she also threatened to kill herself, I was so scared for her safety that I called my team leader. My team leader sat next to me and heard the call and she called the crisis management, I spoke to the lady for at least 40 minutes trying to listen to her, calm her down- like i said in my previous blog, sometimes people just want to be heard even if it is just a stranger that they are talking to. I wanted to call her back and check if she was ok but I am not authorised to do so, I hope she is alright where ever she is and things get better for her.
So, I realised that it is not as bad a job as I thought it would be, I guess I always enjoyed listening to peoples problems and helping them out, it is not always possible but atleast I am trying.
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